Frequently Asked Questions
🧩 What products do you sell?
We offer a variety of creative and gift-ready items, including:
• Jigsaw puzzles (multiple collections)
• Ceramic ornaments
• Wall art & prints
• Apparel (t-shirts, sweatshirts)
• Mugs
• Seasonal items and limited editions
Our catalog continues to grow as new designs are added regularly.
📦 How long does shipping take?
Shipping times vary by product type and manufacturing partner:
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Puzzles: Typically 5–8 business days
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Ornaments: 3–6 business days
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Apparel & Mugs: 3–7 business days
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Wall Art: 3–6 business days
Once shipped, delivery times depend on your location. You’ll receive tracking information as soon as your order is on its way.
🌍 Do you ship internationally?
At this time we ship to the United States.
Additional regions may be added soon.
🚚 My order shows as delivered but I didn’t receive it — what do I do?
Please wait 24 hours after the “Delivered” scan.
Packages can sometimes be scanned early or delivered to a neighbor.
If the package still hasn’t arrived, contact us and we’ll help resolve the issue.
🧵 How are your products made?
Our items are produced through trusted fulfillment partners who create each product on demand.
This reduces waste and ensures high-quality results for every order.
🧩 Can I request a custom puzzle or ornament?
Yes! We offer customizable puzzle designs, ornaments, and some wall art.
If you’d like a personalized version, contact us and we’ll create something special for you.
💳 What payment methods do you accept?
We accept:
• Credit & debit cards
• Shop Pay
• PayPal (if enabled)
• Other secure payment options offered at checkout
🔁 What is your return or refund policy?
Because our products are printed on demand, returns are generally not accepted unless there is a defect with the product.
If your item arrives damaged, misprinted, or incorrect, please contact us within 7 days with photos and we will replace it.
📨 How can I contact support?
You can reach us any time via our Contact page.
We typically respond within 24 hours.