Shipping policy

Last updated: November 2025

At Rob’s Creative Studio, every item is made to order using trusted print-on-demand production partners. This helps us reduce waste and deliver fresh, high-quality items every time.

Processing Times

  • Apparel (T-shirts, hoodies, sweatshirts): 2–5 business days

  • Mugs, tumblers, and drinkware: 2–4 business days

  • Puzzles and wall art: 2–5 business days

  • Holiday seasons: Production may extend by 1–3 additional business days

Please note that production times do not include shipping time.

Shipping Times

Shipping times depend on your location and production partner. Typical estimates:

United States

  • Standard Shipping: 3–7 business days

  • Expedited options may be available at checkout depending on the product.

International

  • Standard Shipping: 7–21 business days

  • Some items may not be available for international shipping (varies by product).

Shipping Fees

Shipping costs are calculated at checkout and are based on:

  • Product type

  • Destination

  • Shipping speed selected

  • Carrier rates provided by our production partners

Multiple items in your order may ship separately at no extra cost to you.

Order Tracking

Once your order ships, you will receive a tracking link via email.

If you do not receive tracking within the expected timeframe, please contact us at:
customer.service@robscreativestudio.com

Incorrect Address

Please double-check your shipping information at checkout.
If the address is incorrect and the order has already gone into production or shipped, we may not be able to make changes.

Orders returned due to an incorrect address will require a new shipping fee to resend.

Lost, Damaged, or Defective Orders

We will replace or refund any order that:

  • Arrives damaged

  • Arrives defective

  • Is printed incorrectly

  • Is lost in transit

Please email us at customer.service@robscreativestudio.com with photos and your order number within 7 days of delivery.

Delivered but Not Received

If tracking shows “delivered” but you did not receive your order:

  1. Check with neighbors

  2. Check around your property

  3. Confirm your shipping address

  4. Contact the carrier

  5. Contact us if still missing

We will assist you and contact the production partner, but replacements may not be guaranteed if the carrier marks it as delivered.

Duties & Taxes (International Orders)

Buyers are responsible for any customs duties, VAT, or import fees required by their country.